REFUND POLICY


We have a return policy of 30 days, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase. To initiate a return, you can contact us at info@pietervonk.com
Please note that returns must be sent to the following address:
Pieter Vonk, Petrarcalaan 25, 3533 CP Utrecht

Once your return is accepted, we will send you a return label along with instructions on how and where to send the package. Items sent back without a return request will not be accepted. You can always contact us with questions about returns at info@pietervonk.com

DAMAGES AND PROBLEMS

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns for sale items or gift cards.

EXCHANGES

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

 
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without explanation. As mentioned above, your item must be in the same condition that you received it, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return and whether the refund has been approved or not. If the refund is approved, you will automatically receive a refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@pietervonk.com.